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Notice on Several Measures for High-level Services Opening to the Outside World to Facilitate the Accommodation of Overseas Personnel

Business Service and Trade Letter [2024] No. 324

Provinces、Autonomous Region、Municipality and cities under separate state planning、Xinjiang Production and Construction Corps Business、Network、Public Security and Entry and Exit、Cultural and tourism authorities，People's Bank of China Shanghai Headquarters、Provinces、Autonomous Region、Branch in municipalities and cities under separate state planning，Provinces of the State Administration of Foreign Exchange、Autonomous Region、Municipality、City Branch with separate state planning:

To strengthen international exchanges and cooperation，Better for inbound tourism、Work、Provide accommodation services for overseas residents，Protect the legitimate rights and interests of overseas personnel in China in accordance with the law，High-level services open to the outside world，The Ministry of Commerce and other departments have formulated several measures to facilitate the accommodation of overseas personnel，The relevant matters are now notified as follows:

　1. Operate in compliance with laws and regulations

Relevant local departments、Network operation platforms should not restrict accommodation operators from accepting overseas personnel based on qualification requirements dafabet casino mobile appand other thresholds，Network operation platform、Accommodation operators should not violate regulations and publish relevant information about not accepting foreigners for accommodation。Provincial Network Information、Public Security、Business、Relevant departments such as culture and tourism must combine their own responsibilities，Join to strengthen market rectification，Troubleshooting the problem of local accommodation operators and online operating platforms violating regulations restricting the accommodation of overseas personnel，And promptly urge rectification。

　2. Improve reception capacity

Support accommodation operators to carry out pre-job training for reception staff，Improve the service capabilities of front desk reception and other related personnel。Encourage qualified accommodation operators to upgrade service standards, facilities and equipment，Provide travel、Transportation、Shopping and other related information services，Open international long distance，Post signs in Chinese and foreign languages，Equipped with front desk receptionists with certain foreign language proficiency or artificial intelligence translation equipment and other convenient service facilities。

　3. Strengthen industry self-discipline

Various places、Relevant departments should give full play to the role of industry associations，Strengthen industry self-discipline，Urge accommodation operators to uphold equality、Fair、Principles of Integrity Management，Ensure business operations comply with laws, regulations and consumer rights protection norms。Encourage industry associations to organize foreign-related business training，Promote the formulation of relevant service standards。Support industry associations and relevant network operation platforms to carry out evaluations，Guide accommodation operators to operate with integrity and compliance。

　4. Give full play to the role of the platform

Guide the network operation platform to optimize foreign language version applications，Promote downloads for overseas personnel、Register、Full-process service experience including booking products or services。Consolidate network operation platform responsibilities，Strengthen the review and control of information released by settled merchants。Leverage the scale effect of network operation platform，Encourage platforms to open hotel foreign languages、Online courses on reception etiquette and more，Check-in available、Foreign language training such as room reservation，Helping accommodation operators better provide services to overseas visitors to China。

　　5. Optimize registration management

Further optimize the management services of accommodation operators for overseas personnel’s accommodation registration，Simplified information collection project，Expand registration and submission methods，Further strengthen guidance and training on accommodation registration for overseas personnel，Facilitate accommodation operators to carry out accommodation registration in accordance with the law。Implement the State Council’s “Guiding Opinions on Further Regulating and Supervising the Setting and Implementation of Fines” (Guofa [2024] No. 5)，Adhere to education management first，Inclusive and prudent law enforcement，Guide and regulate to improve the foreign-related reception service capabilities of accommodation industry operators。

　6. Smooth service channels

Improve communication service channels for overseas personnel，Encourage qualified areas at the airport、In train stations and other places, improve signs in Chinese, English or other major languages，Provide inquiry service，Carry out accommodation pre-guidance service for overseas personnel。Make full use of the 12367 immigration management dafabet casino mobile appgovernment service platform，Accelerate the interconnection with 12345 hotline，Full-time Chinese and English bilingual policy Q&A、Complaint report、Complaint report、Services such as accepting opinions and suggestions。

　　7. Improve payment convenience

Optimizing the overseas bank card acceptance environment，Support qualified regions to accelerate the transformation of software and hardware of overseas bank card acceptance equipment in accommodation and other fields，Actively expand merchants that accept overseas bank cards and overseas e-wallets，Increase the deployment rate of bank card acceptance terminals。Guide accommodation operators to publicly commit to collecting cash，Make change ready to pay，Meet cash usage needs。Support hotels with a large number of overseas guests to add foreign currency exchange agencies and facilities，Add convertible foreign currencies。Support network operation platforms closely related to the accommodation industry to optimize the payment experience for overseas personnel purchasing products and services online，Continuous improvement、Improve mobile payment services。

　　8. Create a friendly atmosphere

Various places、Relevant departments must closely integrate with the actual work，Actively guide local accommodation operators to learn relevant policies，Improve service level。Increase publicity to overseas personnel，Let more overseas people know、Know about related services and policies，Create a good foreign-related service environment。Make full use of the service hotline、The role of consulting platform，Increase personnel investment，Strengthening ability training，Properly、Take relevant inquiries seriously、Appeals and Complaints，Showing China’s openness、Tolerance、Friendly image。

Various places、Relevant departments should further improve their awareness，Actively understand based on your own functions、dafabet online betting websiteResolve in a timely manner the practical difficulties encountered by overseas personnel in their accommodation，Provide a more convenient and friendly accommodation environment for overseas personnel，Comprehensively promote international exchanges and cooperation，Better services for high-level opening and high-quality development。

Ministry of Commerce

Central Cyberspace Administration of China

Ministry of Public Security

Ministry of Culture and Tourism

People's Bank of China

National Immigration Service

State Administration of Foreign Exchange

July 1, 2024

Source: Ministry of Commerce