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Notice from the General Office of the Ministry of Human Resources and Social Security on promoting the use of the “Internet + Mediation” service platform nationwide

Provinces、Autonomous Region、Human Resources and Social Security Department (Bureau) of Municipalities and Xinjiang Production and Construction Corps:

Carry out "Internet + Mediation" work，It is a specific measure to promote the work of "Internet + Human Society"，For improving the efficiency of labor and personnel dispute mediation、Reduce the number of people running errands、It is of great significance to strengthen the construction of ethics in the human and social system。In accordance with the deployment of the "Internet + Mediation and Arbitration" 2020 Action Implementation Plan (Human and Social Security Department [2018] No. 83)，Our Ministry organized and developed the “Internet + Mediation” service platform (hereinafter referred to as the Mediation Service Platform)，Based on the pilot projects in seven provinces (cities) including Beijing，Decided to promote the use of mediation service platform nationwide，The relevant matters are hereby notified as follows:

1. Overall requirements

Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era，Promote the deep integration of information technology and mediation work。Start by promoting the use of mediation service platforms，Exploring the working rules of "Internet + Mediation"，Improve mediation dafabet live casinoservice methods，Standardize mediation procedures，Improving the efficiency of mediation work，Strengthen the construction of grassroots mediation organizations，Give full play to the fundamentals of mediation、Front-end function，Provide efficient and convenient mediation services for parties，Let the masses run less errands。

2. Main functions

The mediation service platform is divided into front desk、Background operation mode，The front desk provides public services to workers and employers，The backend provides management services for mediation organizations and mediators。The main functions are:

(1) Public service function。Provide online mediation application for parties、Relevant legal policies and case processing progress inquiries and other services，Realize labor and personnel dispute mediation “immediately、Online application、Nearby"。

(2) Standardized management functions。Through the mediation service platform，Provide standardized case handling procedures for mediators、Mediation document template、Relevant laws, regulations and case database and other auxiliary services for case handling。Mediation and arbitration institutions at all levels can obtain basic information about mediation organizations and mediators through the backend，Strengthen the management of mediation organizations and mediator teams。

(3) Statistical analysis function。Mediation and arbitration institutions can grasp the status of online mediation cases within their jurisdiction in real time through the mediation service platform，And the total number of cases、Case type、Statistical analysis involving industry and other data。

3. Method steps

According to comprehensive coverage、Gradually advance、Principle of urgent needs first，Before the end of 2019，Counties (cities) with a large number of cases、District) mediation organizations and township dafabet live casino(street) mediation organizations must use the mediation service platform;Before the end of 2020，All counties (cities)、Both district) mediation organizations and township (street) mediation organizations must use the mediation service platform。Each place can base on actual conditions，Enterprise Mediation Committee、Industrial regional mediation organization、Public institution personnel dispute mediation organizations are included in the scope of the mediation service platform。Regions that have developed their own mediation service platforms，The system software needs to be modified and improved，And connect with the national unified software。The specific operation manual of the mediation service platform will be issued separately in electronic form。

4. Work requirements

(1) Strengthening organizational leadership。All localities must attach great importance to the promotion and use of mediation service platforms，Implement work force，Develop a work plan for promotion and use，Clear tasks、Clear measures、Clear responsibilities、Explicit request。

(2) Careful deployment and implementation。All localities should assign dedicated personnel to be responsible for this work，Proficient in the operation and use of the mediation service platform，Strengthen the training of business backbones。Accurately enter the information of the mediation organization and mediator，Establish a mediation organization and mediator roster system。It is necessary to timely summarize the experience and practices in the promotion and use work，Continuously expand and improve the functions of the mediation service platform。

(3) Strengthen guidance and publicity。Every place should make full use of various media，Innovative publicity methods，Intensify publicity，Increase parties’ awareness of the mediation service platform。Actively guide parties to apply for dispute resolution through online Dafabet reviewsmethods，Continuously improve the utilization rate of mediation service platform。For parties who apply for mediation directly to the mediation organization，Also register through the mediation service platform，Relying on the platform to mediate disputed cases，Form a good "Internet + Mediation" working atmosphere。

Please ask all provinces (autonomous regions)、Municipality) will report the work status of promoting the use of mediation service platform to the Ministry of Mediation and Arbitration Management Department before the end of each year。If you encounter problems while using the mediation service platform，Please contact the Ministry of Mediation and Arbitration Management Department in time、Information Center Contact。

General Office of the Ministry of Human Resources and Social Security

　August 16, 2019